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What got you here won't get you there......
by Peter C. Rathmann on February 4th, 2011

As companies have built new production capacity through the implementation of LEAN principles over the past few years, their weakest link is now the sales process that is still being managed by principles from the 1950's. "Outside" sales people are only selling 20% of the time because of the way the organization is designed. If a company is serious about growth, they need to evolve their company to a customer orientated model that allows more sales to happen. Placing the right people in the right positions with the right procedures will allow a company to increase their customer retention and maximize their selling opportunities.

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